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We aim to give you the best shopping experience possible and make you, as our customer, feel as comfortable as possible by making things simple. That is why our delivery & shipping service is as simple as can be. 

We understand that when you have ordered something online, you want the confidence that the order has been received, and for the goods to arrive as soon as possible. For that reason we will send a confirmation email to you and try, where possible, to ship your items the same day (excluding weekends and public holidays).

If you have any questions or would like to discuss your order further please feel free to contact our customer service representatives via This email address is being protected from spambots. You need JavaScript enabled to view it.

Frequently Asked Questions

 

  1. I would like to return my order?
  2. How do I know to choose the right size?
  3. When will my order be delivered?
  4. How much is delivery?
  5. I ordered some items on the weekend, when will I receive them?
  6. I would like to cancel my order?
  7. My delivery address has changed?
  8. I don't have a delivery address - I'm on holiday!
  9. What payment methods do you accept?
  10. Can I change my order?
  11. I would like to view the status of my order?

 

1. I would like to return my order?

We offer an exchange policy on all items purchase. For more information please go to our Returns Policy page.

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2. How do I know to choose the right size?

Please note that any sizing information should be used as a guide only since there is variation between the brands. If your item doesn’t fit, don’t panic, you can simply return said item and exchange it for the right size provided there is no damage and it is in a resellable condition, as outlined in our Returns Policy. If unsure of your size, please send us an email to see if we can help through This email address is being protected from spambots. You need JavaScript enabled to view it.

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3. When will my order be delivered?

Once your order has been received we aim to dispatch for delivery within 2-6 business days (excluding weekends). Should you need this expedited, please contact us via This email address is being protected from spambots. You need JavaScript enabled to view it.

For deliveries we use Thai Postal EMS Service, which typically takes two working days to arrive in most areas. 

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4. How much is delivery?

We have created a formula that charges as close to the actual Thai EMS charge as possible. There are no surcharges and fees for packaging costs.

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5. I ordered some items on the weekend, when will I receive them?

The Thai Post Office operates Monday to Friday, and so any orders made over the weekend period will be shipped as soon as possible on the following Monday.

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6. I would like to cancel my order?

If your order has not been processed by our team then we are able to cancel the order. However, please make sure you contact us as soon as possible through This email address is being protected from spambots. You need JavaScript enabled to view it. and quote your order reference.

Unfortunately if your order has already processed then we will be unable to cancel it however, we do offer an exchange policy.

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7. My delivery address has changed?

Not a problem, as long as your items haven’t been shipped then we can easily change your details on our systems. 

Please email us as soon as possible through This email address is being protected from spambots. You need JavaScript enabled to view it. and quote you order reference.

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8. I don't have a delivery address I'm on Holiday?

Not to worry, we again try to make this as simple as possible. Simply send us your hotel details, with room number, your dive shop address, or anywhere of a reasonably fixed location. If possible, leave a contact number so we can call if there re any complications.

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9. What payment methods do you accept?

You can pay by PayPal, either with online funds or through a Credit Card, or else conduct a Bank Transfer. Please note, when conducting a bank transfer we require a proof of transfer, either through transfer slip or screenshot if online, emailed to our account. Without this it is exceptionally hard to prove which funds were transferred from you.

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10. Can I change my order?

We will try our very best in order to change your order as long as your items have not been dispatched already. Otherwise we will have to proceed with the exchange policy found  in our Returns Policy.

Please email us as soon as possible through This email address is being protected from spambots. You need JavaScript enabled to view it. and quote you order reference. 

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11. I would like to view the status of my order?

Our commitment to you is second to none, we understand the importance of knowing where and when you might receive your order therefore once your package has been dispatched an Order Update email will be sent to you. This will include all the dispatch details of your order including the EMS tracking number with which you can trace your item through the Thai Postal Site

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Established in 2014, Dive Gear Thailand, DGT, opened to fill a hole in the market place - a one stop shop for all scuba diving equipment brands. 

Since then DGT has been offering all the best Scuba Diving, Snorkelling and Swimming equipment throughout Thailand. 

Taking advantage of the speedy Thai EMS Mail Delivery system, we can offer our products to wherever you may be, and likewise you can order from the comfort of your own home. Our friendly experienced staff, coupled with our comprehensive product range will try to make your equipment shopping as simple as can be.

On top of this, we try to offer the most competitive prices for any products that you may want, and so you can be rest assured that buying through DGT not only makes the experience easier, but offers you the best prices for them also.

Should you have any further questions, please don't hesitate to contact us - we aim to respond within 24 hours.

All goods ("Products") supplied by DGT are supplied on these terms and conditions.

  1. Order acceptance
  2. Payment terms
  3. Title to products
  4. Delivery
  5. Returns
  6. Liability
  7. Conflicts
  8. No Waiver
  9. Export Agreements

 

1. Order acceptance

 

No order shall be binding on www.divegearthailand.com.au until accepted by DGT. An individual contract for the supply of Products, on these terms and conditions, is formed on acceptance by DGT of an order from the Customer. DGT reserves the right to accept any order in whole or in part.  Where DGT makes a part delivery of any order, such delivery shall constitute a separate contract. No order may be cancelled or varied after acceptance by DGT.

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2. Payment terms

 

Payment must be made in full and on checkout in the online shopping cart without set off or deduction. DGT will investigate any disputed amounts, and if resolved in favour of the Customer, a credit will be issued to the Customer.

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3. Title to products

 

Ownership in the Products does not pass to the Customer until the Customer has discharged all outstanding indebtedness, whether in respect of the Products or otherwise, to DGT. Risk in the Products will pass on delivery to the Customer. Delivery may not be refused by the Customer.

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4. Delivery

 

4.1 DGT reserves the right to charge for delivery of the Products at any time, notwithstanding that it may not have previously done so. Administrative fees may also be imposed for orders under certain dollar values. Where prices are stated as inclusive of delivery, delivery is to the delivery point specifically accepted by DGT.

4.2 A handling fee may be incurred on all orders.

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5. Returns - DGT has a hassle free, store credit returns policy

 

All items must be new, and an adequate explanation provided as to why item is being exchanged.

DGT reserves the right to deny return requests.

Please contact us for more information and confirmation prior to returning any items.

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6. Liability

 

6.1 Except for those required or implied by legislation, DGT gives no express warranty in relation to products and services supplied to the Customer, and the Customer acknowledges that it has not relied on any representation or warranty made by or on behalf of DGT. Certain legislation may imply conditions and warranties into these terms and conditions. To the extent that such conditions and warranties may lawfully be excluded, all such conditions and warranties are expressly excluded. The liability of DGT under or arising out of the supply of goods and services for breach of any term, condition or warranty implied in or imposed upon the supply of goods and/or services by legislation, shall be limited, at the option or DGT to:
(a) the replacement of the goods or the supply of equivalent goods;
(b) the repair of the goods;
(c) the payment of the cost of replacing the goods or of acquiring equivalent goods; or
(d) the payment of the cost of having the goods repaired; 

6.2 Except to the extent the law provides that liability is not able to be excluded, DGT shall not be under any liability to the Customer in respect of any loss or damage (including consequential or indirect loss or damage or loss of profits, loss of use or loss of data) however caused, which may be suffered or incurred or which may arise directly or indirectly in respect of the Products, any services supplied by DGT or the failure of DGT to comply with these terms and conditions.

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7. Conflicts

 

These terms and conditions will apply to the exclusion of all other terms and conditions contained in the Customer's order. In the event of any inconsistency, DGT will be deemed, by delivering the Products to the Customer or supplying services to the Customer, to have made an offer to the Customer to sell the Products or supply the services pursuant to these terms and conditions, which offer will be deemed to have been accepted if the Customer retains the Products or accepts the services. DGT reserves the right to change these Terms and Conditions at any time.

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8. No Waiver

 

The failure by DGT to exercise, or any delay in exercising, any right, power or privilege available to it under these terms and conditions will not operate as a waiver thereof or preclude any other or further exercise thereof or the exercise of any other right or power.

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9. Export Agreements

 

Products listed on this website are available for Thailand's domestic market due to distribution agreements.

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Online shopping can be a frightening experience, and so we offer our customers a ‘no quibble’ exchange policy. We're happy to provide a 10 day exchange policy for any scuba diving gear purchased. Please note delivery charges do apply and are non-refundable. Items must be new and to qualify.

If you have any questions or would like to discuss your order further please email us through This email address is being protected from spambots. You need JavaScript enabled to view it.

Frequently Asked Questions

 

  1. I would like to return an item, how do I send it back?
  2. There is an item missing from my order?
  3. My item is the wrong size?
  4. Can I cancel my order?
  5. Can I change my order?
  6. My order has been damaged during delivery?
  7. My order doesn't work properly?
  8. Can I return or exchange a clearance item?
  9. What if the prices of the exchanged items are different?

 

 

1. I would like to return an item, how do I send it back?

Firstly, contact us through This email address is being protected from spambots. You need JavaScript enabled to view it. and outline what the item is and what you would like to exchange to. Also please provide information on why you are returning the item, your initial sales reference number, and if possible a photo of the item. You will be forwarded a shipping address after which we advise you to pack your items securely and then return to us. We advise you to use registered post in order to track delivery as we are not liable for anything which goes missing or gets damaged during transit. Please include the following items with your package:

  • Detailed note as to the reason of the return
  • Copy of the receipt
  • Instructions as to what you would like to exchange for

For return delivery we will contact you to cover any costs involved. As per our Delivery Information Page, we shall only charge as close to the actual cost as our equation allows. Please note there is no free postage for exchanged items of any value unless prearranged via email.

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2. There is an item missing from my order?

Where possible we try to ship goods on the same day they are ordered, If an item is on back order we may be waiting for a delivery from our supplier, although we shall typically inform you of this prior to delivery in order to get your advice on whether to wait for the entire order to be met before shipping.

If for some reason you have not been informed and an item is missing from your order, please contact us as soon as possible through This email address is being protected from spambots. You need JavaScript enabled to view it..

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3. My item is the wrong size?

You can simply exchange your item for a different size providing the product is in its original condition. 

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4. Can I cancel my order?

As long as the order hasn’t been processed, there is no problem with cancelling your order. However, if your items have already been shipped you will need to refer to refer to returning an item.

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5. Can I change my order?

We will do our very best in order to accommodate your request as long as your order hasn’t already been processed. Please email as soon as possible through This email address is being protected from spambots. You need JavaScript enabled to view it. and quote your order reference number.

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6. My order has been damaged during delivery?

Please contact us as soon as possible through This email address is being protected from spambots. You need JavaScript enabled to view it. and quote your receipt number, if possible providing a photo.

Do not return the items until you have spoken to one of our customer service representatives

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7. My order doesn't work properly?

Please contact us as soon as possible through This email address is being protected from spambots. You need JavaScript enabled to view it. and quote your receipt number, if possible providing a photo / video and any relevant information on the malfunction.

Do not return the items until you have spoken to one of our customer service representatives

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8. Can I exchange a clearance / promotional item?

All promotional and clearance items are one-offs and unfortunately cannot be exchanged, with the exception of clearance items with sizing issues. In this case, provided the clearance item is still available in an alternate size, we will be happy to exchange.  

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9. What if the prices of the exchanged items are different?

We operate an exchange policy for any  goods. If the prices are not equal, you are welcome to choose any additional items from our online store to make up the difference. Should the difference be greater an additional invoice will be created and emailed to you.

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