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We aim to give you the best shopping experience possible and make you, as our customer, feel as comfortable as possible by making things simple. That is why our delivery & shipping service is as simple as can be. 

We understand that when you have ordered something online, you want the confidence that the order has been received, and for the goods to arrive as soon as possible. For that reason we will send a confirmation email to you and try, where possible, to ship your items the same day (excluding weekends and public holidays).

If you have any questions or would like to discuss your order further please feel free to contact our customer service representatives via This email address is being protected from spambots. You need JavaScript enabled to view it.

Frequently Asked Questions

 

  1. I would like to return my order?
  2. How do I know to choose the right size?
  3. When will my order be delivered?
  4. How much is delivery?
  5. I ordered some items on the weekend, when will I receive them?
  6. I would like to cancel my order?
  7. My delivery address has changed?
  8. I don't have a delivery address - I'm on holiday!
  9. What payment methods do you accept?
  10. Can I change my order?
  11. I would like to view the status of my order?

 

1. I would like to return my order?

We offer an exchange policy on all items purchase. For more information please go to our Returns Policy page.

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2. How do I know to choose the right size?

Please note that any sizing information should be used as a guide only since there is variation between the brands. If your item doesn’t fit, don’t panic, you can simply return said item and exchange it for the right size provided there is no damage and it is in a resellable condition, as outlined in our Returns Policy. If unsure of your size, please send us an email to see if we can help through This email address is being protected from spambots. You need JavaScript enabled to view it.

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3. When will my order be delivered?

Once your order has been received we aim to dispatch for delivery within 2-6 business days (excluding weekends). Should you need this expedited, please contact us via This email address is being protected from spambots. You need JavaScript enabled to view it.

For deliveries we use Thai Postal EMS Service, which typically takes two working days to arrive in most areas. 

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4. How much is delivery?

We have created a formula that charges as close to the actual Thai EMS charge as possible. There are no surcharges and fees for packaging costs.

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5. I ordered some items on the weekend, when will I receive them?

The Thai Post Office operates Monday to Friday, and so any orders made over the weekend period will be shipped as soon as possible on the following Monday.

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6. I would like to cancel my order?

If your order has not been processed by our team then we are able to cancel the order. However, please make sure you contact us as soon as possible through This email address is being protected from spambots. You need JavaScript enabled to view it. and quote your order reference.

Unfortunately if your order has already processed then we will be unable to cancel it however, we do offer an exchange policy.

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7. My delivery address has changed?

Not a problem, as long as your items haven’t been shipped then we can easily change your details on our systems. 

Please email us as soon as possible through This email address is being protected from spambots. You need JavaScript enabled to view it. and quote you order reference.

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8. I don't have a delivery address I'm on Holiday?

Not to worry, we again try to make this as simple as possible. Simply send us your hotel details, with room number, your dive shop address, or anywhere of a reasonably fixed location. If possible, leave a contact number so we can call if there re any complications.

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9. What payment methods do you accept?

You can pay by PayPal, either with online funds or through a Credit Card, or else conduct a Bank Transfer. Please note, when conducting a bank transfer we require a proof of transfer, either through transfer slip or screenshot if online, emailed to our account. Without this it is exceptionally hard to prove which funds were transferred from you.

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10. Can I change my order?

We will try our very best in order to change your order as long as your items have not been dispatched already. Otherwise we will have to proceed with the exchange policy found  in our Returns Policy.

Please email us as soon as possible through This email address is being protected from spambots. You need JavaScript enabled to view it. and quote you order reference. 

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11. I would like to view the status of my order?

Our commitment to you is second to none, we understand the importance of knowing where and when you might receive your order therefore once your package has been dispatched an Order Update email will be sent to you. This will include all the dispatch details of your order including the EMS tracking number with which you can trace your item through the Thai Postal Site

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