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Online shopping can be a frightening experience, and so we offer our customers a ‘no quibble’ exchange policy. We're happy to provide a 10 day exchange policy for any scuba diving gear purchased. Please note delivery charges do apply and are non-refundable. Items must be new and to qualify.

If you have any questions or would like to discuss your order further please email us through This email address is being protected from spambots. You need JavaScript enabled to view it.

Frequently Asked Questions

 

  1. I would like to return an item, how do I send it back?
  2. There is an item missing from my order?
  3. My item is the wrong size?
  4. Can I cancel my order?
  5. Can I change my order?
  6. My order has been damaged during delivery?
  7. My order doesn't work properly?
  8. Can I return or exchange a clearance item?
  9. What if the prices of the exchanged items are different?

 

 

1. I would like to return an item, how do I send it back?

Firstly, contact us through This email address is being protected from spambots. You need JavaScript enabled to view it. and outline what the item is and what you would like to exchange to. Also please provide information on why you are returning the item, your initial sales reference number, and if possible a photo of the item. You will be forwarded a shipping address after which we advise you to pack your items securely and then return to us. We advise you to use registered post in order to track delivery as we are not liable for anything which goes missing or gets damaged during transit. Please include the following items with your package:

  • Detailed note as to the reason of the return
  • Copy of the receipt
  • Instructions as to what you would like to exchange for

For return delivery we will contact you to cover any costs involved. As per our Delivery Information Page, we shall only charge as close to the actual cost as our equation allows. Please note there is no free postage for exchanged items of any value unless prearranged via email.

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2. There is an item missing from my order?

Where possible we try to ship goods on the same day they are ordered, If an item is on back order we may be waiting for a delivery from our supplier, although we shall typically inform you of this prior to delivery in order to get your advice on whether to wait for the entire order to be met before shipping.

If for some reason you have not been informed and an item is missing from your order, please contact us as soon as possible through This email address is being protected from spambots. You need JavaScript enabled to view it..

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3. My item is the wrong size?

You can simply exchange your item for a different size providing the product is in its original condition. 

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4. Can I cancel my order?

As long as the order hasn’t been processed, there is no problem with cancelling your order. However, if your items have already been shipped you will need to refer to refer to returning an item.

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5. Can I change my order?

We will do our very best in order to accommodate your request as long as your order hasn’t already been processed. Please email as soon as possible through This email address is being protected from spambots. You need JavaScript enabled to view it. and quote your order reference number.

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6. My order has been damaged during delivery?

Please contact us as soon as possible through This email address is being protected from spambots. You need JavaScript enabled to view it. and quote your receipt number, if possible providing a photo.

Do not return the items until you have spoken to one of our customer service representatives

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7. My order doesn't work properly?

Please contact us as soon as possible through This email address is being protected from spambots. You need JavaScript enabled to view it. and quote your receipt number, if possible providing a photo / video and any relevant information on the malfunction.

Do not return the items until you have spoken to one of our customer service representatives

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8. Can I exchange a clearance / promotional item?

All promotional and clearance items are one-offs and unfortunately cannot be exchanged, with the exception of clearance items with sizing issues. In this case, provided the clearance item is still available in an alternate size, we will be happy to exchange.  

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9. What if the prices of the exchanged items are different?

We operate an exchange policy for any  goods. If the prices are not equal, you are welcome to choose any additional items from our online store to make up the difference. Should the difference be greater an additional invoice will be created and emailed to you.

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